You may return items within 60 days of purchase for exchange or full refund (item must be in original condition). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your exchange / refund once we've received and processed the returned item.
For Hong Kong Customer ONLY
We provide "Express Return for Exchange / Refund" service for customers who reside in Hong Kong. We'll automatically identify return order from Hong Kong delivery address and notify you via e-mail of the "Express Return for Exchange / Refund" arrangement.
We are deeply sorry about the unavailability of the "Express Return for Exchange / Refund" service to customers reside outside Hong Kong at the moment.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping fee for you based on the shipping options you choose.
Estimated Shipping Time:
|Shipping Destination||Estimated Shipping Time|
|USA||10 - 18 business days|
|Canada, Australia, United Kingdom||14 - 20 business days|
|China||5 - 15 business days|
|Others||15 - 20 business days|