FAQ

Who are we?

We are Love Birdy Accessories. We carefully handpick nature themed jewelry (such as animal themed, flora themed etc) around the world in order to provide you a unique shopping experience. In i-LoveBirdy.com, you can find your perfect nature themed jewelry collections or gifts for her / him if you are a nature lover.

 

What is the vision of your company?

Our mission is to re-establish true value of a business to the society. We believe in our "SUCCESS" model:


Suppliers should be treated fairly
Users should enjoy high standard of product quality
Craftsmen should be supported. (at the end of the day the world still needs some handmade items)
Customers should enjoy high standard of service quality
Employees should share reasonable portion of company's profit
Society should be benefited by corporate social responsibility (CSR) in both monetary and non-monetary form
Shareholders can improve living standard by investing in business, WITHOUT exploiting the above stakeholders

We guarantee

At least 10% of profit goes to staff in monetary form
At least 10% of profit goes to needy people
At least 10% of profit goes to church
100% satisfaction - Exchange / Full Refund if you are not satisfied

 

Leviticus 19:9-10 "And when you get in the grain from your land, do not let all the grain be cut from the edges of the field, or take up what has been dropped on the earth after the getting in of the grain. And do not take all the grapes from your vine-garden, or the fruit dropped on the earth; let the poor man, and the man from another country, have these: I am the Lord your God."

 

Only Paypal is accepted? Can I just pay with my credit card?

Sure you can! In Paypal, you can always checkout as a guest (i.e. without a Paypal account) which allows you to use credit card as your payment method.

 

Do you offer free shipping? What is the minimum purchase amount in order to enjoy that?

Yes, we offer FREE international shipping via Hong Kong Post Non-registered Airmail for ANY order amount! We will upgrade your shipping to Hong Kong Post Registered Airmail automatically for order amount over USD50.

 

How long does it take for shipping?

Based on our experience, normally it takes less than two weeks for shipping to US (except peak season like Christmas). For details please refer to below table:

Shipping Destination Estimated Shipping Time     
USA 10 - 18 business days
Canada, Australia, United Kingdom      14 - 20 business days
China 5 - 15 business days
Others 15 - 20 business days

 

 

 

Please visit Hong Kong Post's website for details or estimated shipping time for other destinations.

http://www.hongkongpost.hk/

 

What is your return policy?

You may return items within 60 days of purchase for exchange or full refund (item must be in original condition). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)

 

Does the jewelry come with gift wrap?

All jewelry you purchase in Love Birdy Accessories comes with nice gift bag wrapping. Gift box is also available for purchase during checkout (you can select it in your cart)

 

Can I enjoy any quantity discount?

To express our deepest gratitude to our dearest customers like you, we have a point based reward program which means the more your purchase, the more discount you can enjoy!

 

I want to be an affiliate of Love Birdy Accessories, what can I do?

We value "word of mouth" so much that we've put together a generous affiliate (referral) program. Which means, every time you refer a customer our way, we'll pay you a 10 percent of the sale as a thank you.

You can sign up for our affiliate program by Clicking Here

Our marketing strategy is a bit "unique" in that we prefer to put money in our customers' pockets. It's a win-win, and we much prefer it to writing fat checks to Google and Facebook every month for their expensive advertising!

When you sign up for our referral program, you can literally start earning extra income in just a few minutes. We'll help you spread the word via social media. Your friends and colleagues will thank you - and so will I.

Again, to sign up, Click Here

                       
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